Customer service and claims

In terms of our customer service and claims we provide following services:

• Phone and email support for stored and delivered products
• Technical and administrative support of the Warehouse Management System (WMS)
• Notation, scanning, electronic and paper form data archiving
• Processing storage statistics and reports and their automatic forwarding
• Automated inventory tracking of goods and notification of their critical balance
• Administration of refused shipments and reverse logistics
• Administration and handling of claims

Warehouse management system (WMS)

In terms of our Warehouse management system we provide means of tracking different statistics in our web application in real time:

• Monitoring of stock and goods
• Incomming load overview with the number of stored products
• Summary of residual stocks of products
• Export of data in common formats .csv,.xls,.pdf
• Mail notification for different events
• Complete history and detailed information of dispatched shipments
• Multiple options for sorting overviews of shipments
• Ability to import orders from files in common formats like .csv, .xls
• Regular reports on dispatched parcels